Privacy Policy

Last updated: Nov 2nd, 2024

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES, WEBSITE, OR MOBILE APPLICATIONS.

IMPORTANT NOTE - Our Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) about you may be used and disclosed in connection with health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This Privacy Policy (the “Privacy Policy”) describes the types of information MedRising, LLC and its affiliates (collectively, “MedRising,” “we,” “our,” or “us”) may collect from you or that you may provide when using the medrisinghealth.com website (“website”). It also outlines our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. By accessing or using the Platform, you agree to be legally bound by this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please refrain from using the Platform or providing Personal Information. This Privacy Policy may change periodically, and continued use of the Platform following changes indicates acceptance of those changes. Please check this Privacy Policy periodically for updates.

This Privacy Policy does not apply to information collected by any third party, including applications or content linked or embedded within the Platform.

MedRising is committed to protecting your privacy. This Privacy Policy explains the information we collect and outlines the practices and guidelines protecting the security and confidentiality of personal information.

II. Information We Collect About You and How It’s Collected

Information About You and Your Health Care Treatment and Payment.

We collect various types of information from and about Platform users, including:

  • Personal Information: Information that identifies you, such as name, mailing address, email address, phone number, account details, gender, occupation, and billing information.

  • Health-Related Information: This includes clinical history, condition, and information exchanged in communications with MedRising.

  • Technical Information: Data about your internet connection, the device used to access our Platform, and usage details.

  • Other Information: Such as current user status, product interests, location, and demographics.

We collect this information:

  • Directly from you when provided through the Platform.

  • Automatically as you navigate the Platform.

  • From third parties we work with, such as physicians, medical professionals, and pharmacies.

  • Through services like Meta, Google Analytics, Chargebee, Stripe, and others when integrated with the Platform.

Information You Provide:

Examples of information collected through our Platform include:

  • Information you provide when browsing the site or accessing our patient portal, whether or not an account is created.

  • Records of communications with us through the Platform, including inquiries, treatment requests, and payment processing information.

Like many websites and applications, we may use automatic tracking technologies to gather information about browsing behavior, including:

  • Details of visits to our Platform, such as traffic data, location data, and browsing patterns.

  • Information about your computer and internet connection, including IP address and browser type.

Cookies and other tracking technologies help us deliver content specific to user interests and analyze visiting patterns. We use cookies to personalize content, provide social media features, and analyze traffic. The information collected through cookies helps us enhance our Platform and deliver tailored content.

III. How We Use Your Information

Information collected about you, including Personal Information, may be used for:

  • Processing account registration and payment transactions.

  • Healthcare-related purposes, including treatment and operations.

  • Communication about services, products, and updates, including appointment reminders.

  • Providing customer service and technical support.

  • Improving Platform functionality and user experience.

  • Delivering personalized communications, such as newsletters or surveys.

  • Enhancing security measures and fraud prevention.

  • Compliance with applicable federal, state, and other laws and regulations.

IV. Disclosure of Your Information

We may disclose Personal Information:

  • For treatment, payment, or healthcare operations.

  • To service providers assisting in Platform maintenance and operations.

  • To medical providers and affiliates involved in providing healthcare services.

  • To third-party payment processors for payment transactions.

  • For compliance with applicable legal obligations.

In the event of a merger or sale, your information may be transferred to third parties involved in the transaction.

V. Choices About How We Use and Disclose Your Information

We provide options to manage your information:

  • Cookies and Tracking Technologies: Set browser settings to refuse cookies, though some parts of the Platform may not function without them.

  • Promotional Offers: Unsubscribe from promotional emails via the link provided in the email or contact us at info@medrisinghealth.com.

  • Mobile Alerts: By providing your mobile number, you consent to receive communications via call or text. Message and data rates may apply.

VI. Data Security

We implement measures to secure your Personal Information from unauthorized access and use. Transmission of information over the internet, however, is not entirely secure. Use of the Platform involves some risk of data exposure, and MedRising cannot guarantee full security of transmitted data.

VII. Third-Party Platforms

Our Platform may link to third-party websites. MedRising is not responsible for the practices of these external sites, and we encourage you to review their privacy policies.

VIII. No Services to Persons Under the Age of 18

MedRising does not knowingly provide services to individuals under 18.

IX. California Resident Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (“CCPA”). This includes the right to know what personal information is collected, delete personal data, and opt out of the sale of personal information. Contact us at info@medrisinghealth.com to exercise these rights.

X. Revisions to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. The date of the last update will be displayed at the top of this page. Continued use of the Platform after changes are posted constitutes acknowledgment of those changes.

XI. Contact Information

For questions about this Privacy Policy, please contact us at:

Privacy Officer

MedRising, LLC

Email: info@medrisinghealth.com

Phone: (305) 857-5792

For California Residents regarding the CCPA, please reach out at info@medrisinghealth.com.

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